Redx Networking Solutions Pvt Ltd is committed to customer satisfaction and follows a
liberal cancellation policy:
● Cancellations:
○ Redx provides prepaid services, and refunds or cancellations are not allowed
once payment is processed.
● Refunds for Damaged/Defective Items:
○ Damaged or defective items such as routers must be reported to our
Customer Service team within 7 days of receipt.
○ Refunds or replacements will be processed after verification by the merchant.
● Quality Concerns:
○ If you believe the product does not meet expectations, you must report this to
Customer Service within 7 days.
○ The Customer Service Team will assess your complaint and make an
appropriate decision.
● Manufacturer Warranty:
○ For products with manufacturer warranties, complaints must be directed to
the manufacturer.
● Refund Processing:
○ Approved refunds will be processed within 3-5 days of the original payment
method.
● Prepaid Services:
○ Refunds or cancellations are not allowed for prepaid services, except in cases
of non-feasibility.